To make an insurance claim, you start by contacting your insurer or your adviser at NZ Insurances as soon as the event happens. From there, you’ll usually be asked to fill in a claim form and provide supporting evidence such as receipts, photos, or medical reports. We help you complete the paperwork and make sure everything needed for the claim is included, so the process runs smoothly.

The insurance claim process NZ is straightforward when you know the steps. First, you notify the insurer about what happened, then you submit your claim form with documents, and the insurer will review and sometimes arrange an assessment. Once approved, they’ll either pay out a lump sum or organise repairs. Having NZ Insurances guide you means you don’t have to manage it all on your own, we track progress and follow up with the insurer for you.

Approval times vary depending on the claim type and complexity. Simple claims may be approved within a few days, while larger or more detailed cases may take longer. The best way to avoid delays is to provide complete, accurate information at the start. At NZ Insurances, we help you prepare your claim properly so you can get an answer as quickly as possible.

Yes. If your insurance claim is declined, we can help you understand why and advise on whether to challenge the decision. Many insurers have an internal review process, and if that doesn’t resolve the issue, you can take it to the Insurance & Financial Services Ombudsman (IFSO). With NZ Insurances on your side, you have someone to guide you through appeals and make sure your case is fairly reviewed.